How Altacare works

Three simple steps: tell us what you need help with, meet with a clinician online, and get a clear plan and follow-up.

Three simple steps

Tell us what you need help with

Share your main concerns—whether it’s weight, mood, hormones or a mix. You’ll answer a few questions so we can match you with the right type of visit.

Meet with a clinician online

At the time of your appointment, you’ll join a secure video visit from your phone, tablet or computer. Your clinician will review your history, ask questions and talk through options with you.

Get a clear plan and follow-up

You’ll leave the visit with a clear plan. When appropriate, this may include medications, lab work or referrals, plus recommendations for follow-up visits.

Before, during and after your visit

Before your visit

• Complete your intake forms online.
• Share your medications, medical history and any recent lab results.
• Make sure you have a quiet, private space and a stable internet connection for your video visit.

During your visit

• Meet with your clinician by secure video.
• Discuss your symptoms, goals and day-to-day reality.
• Ask questions freely—we want you to understand your options.

After your visit

• Receive your plan and any prescriptions, when appropriate.
• Get recommendations for follow-up visits.
• Have a clear way to reach out if new questions come up between appointments.

What to expect from your first visit

Most first visits last around 15–30 minutes. Your clinician will:

You don’t need any special equipment—just a phone, tablet or computer with internet and a private space where you feel comfortable talking.

Medications & prescriptions

Not every visit will lead to a prescription, and not every medication is right for every person.

Your clinician will decide whether medication is appropriate based on your symptoms, medical history and safety considerations. When medications are prescribed, they are sent electronically to a pharmacy you choose.

If medication is not recommended, we will still work with you on a plan that may include lifestyle changes, therapy referrals or other options.

Follow-up & ongoing care

Many health concerns—especially weight, mental health and hormone-related issues—are best managed over time, not in a single visit.

We’ll recommend a follow-up schedule based on your needs. Follow-up online visits are an opportunity to:

Our goal is to support you over time, not just at one appointment.

Ready to see how Altacare can help you?

If you’re unsure whether your situation is a good fit, you can still reach out. We’ll help you decide whether an online visit with our clinicians is the right next step.

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