Frequently Asked Questions (FAQ) — AltaCare Telehealth
Find quick answers about pricing, insurance, prescriptions, memberships, security, and service availability. If you don’t see your question, contact us or book an online visit.
Common Questions
Do I need insurance?
No. AltaCare Telehealth offers transparent self-pay pricing and affordable memberships.
Can I use my insurance?
Some patients may submit receipts for out-of-network reimbursement depending on their plan.
What conditions do you treat?
Primary care, mental health, weight loss, hormone therapy, men’s health (TRT, ED, hair loss), wellness coaching, and medication management.
Can you prescribe medications?
Yes, when medically appropriate. Prescriptions are sent electronically to your pharmacy.
Are labs included?
Labs are not included in visit pricing. Any required labs will be discussed beforehand.
How do memberships work?
Memberships are month-to-month, include bundled visits and discounts, and can be canceled anytime before the next billing cycle.
Do unused visits roll over?
No, visits do not roll over, but members receive discounted pricing on additional visits.
Is telehealth secure?
Yes. All visits are conducted using HIPAA-compliant, encrypted technology.
What if I need emergency care?
AltaCare Telehealth does not treat emergencies. Call 911 or visit the nearest ER.
What states do you serve?
Services are available in select U.S. states depending on provider licensure.
Non-emergency care only
AltaCare Telehealth does not treat emergencies. If you have severe symptoms or a medical emergency, call 911 or go to the nearest emergency room.
Ready to get started?
Book an online visit to discuss symptoms, get evaluated, and receive a clear next step.